Omnichannel Workflows

Deliver the right message at the right time on the right channel – with Amazon Connect

Outbound-Enabled Omnichannel Workflows

Discover some examples of omnichannel workflows you can create using 4connect and Amazon Connect

Generate interest with email/SMS

Send email or SMS alerts to customers, and then deliver an outbound call based on their response.

Marketing email to inbound call diagram.

Immediately respond to fresh inbound leads

Immediately push website leads to the front of the queue, and make an outbound call. Then, follow up later on a different messaging channel, or immediately provide more context with a templated email/SMS.

Inbound lead diagram.

Deliver effective customer support with blended contact

Enable agents to instantly respond to inbound inquiries, improving your customer experience, while making efficient outbound contact and driving sales during any downtime.

Blended inbound and outbound calls.

Channels Available

Discover the full range of channels you can take outbound with 4connect


Use 4connect auto dialers to make efficient, compliant voice contact, while simultaneously handling inbound calls as they come in.


Capture customer attention with outbound SMS broadcasts, reminders, and alerts. Send SMS messages from a number that customers can call back to speak to an agent.


Send highly-targeted marketing emails to generate customer interest, or use 4connect templated emails to help agents send confirmations, more information, or receipts to customers.

Live chat

4connect is compatible with Amazon Connect live chat, enabling you to create blended live chat and outbound call workflows.

Connect better with your customers